Ground 4-8 Business Day shipping is $4.95 for orders under $85 (Calculated pre-tax, post-promo codes).
Exceptions: Very few items have an additional shipping surcharge. This will be stated on the item page.
Note: Rarely, some shipments may take longer due to mail carrier.
Priority 2-4 Business Day shipping is $8.95
Exceptions: Some items marked on the item page as restricted.
Examples: Items that list ORM-D and Pet Foods and other large or heavy items/orders.
Overnight shipping is $29.95 is available to 48 states.
Exceptions: Alaska and Hawaii are not eligible. Items listed as ORM-D or items that specify ground shipping only. Weekend delivery is not available, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
FREE (GROUND) SHIPPING on orders over $85! (Calculated pre-tax, post-promo codes)
Exceptions: Pet food and Vaccines aren't eligible for free shipping and some oversize/heavy items. Hawaii & Alaska might not be eligible (call for availability 800-889-8967). All orders that are shipped internationally are ineligible.
Canada and UK shipping is $19.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders.
If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat
before placing your order.
Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs. Canada post calls these COD (Collect on Delivery Fees) which includes a $7.25 administration fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
International shipping is $36.50 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary.
Pet Food Ground shipping is calculated per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.
Please call customer service at 1-800-889-8967 to receive a shipping quote for Pet food orders weighing more than 80 lbs.
You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays of your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.
Please check with AQIS (http://www.aqis.gov.au/
) to make sure that you have all of the proper documentation necessary for importation of our products into your country.Hawaiian or Alaskan Customers:
Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
If you order a refrigerated item to be shipped internationally, we can not guarantee that it will stay or arrive cold. Please be aware of this before ordering and plan accordingly.
We are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non US standard 110/120 Volt outlet.
Exceptions: We do not ship food overnight. Pet food is not available internationally.
Vaccine Shipping is $29.95 flat-rate. It is used for shipping vaccines and other items necessary to ship on ice. Your order will ship via overnight mail and will be packed in an insulated box with ice packs. Items that are required to ship this method will be listed in the item description.
Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
Restrictions: All foreign orders are ineligible. Free shipping is ineligible.
Note: Vaccine orders are only shipped out on Mon-Thrus. due to overnight service only being able to deliver during weekdays. We cannot be responsible for vaccine or other refrigerated orders that are delayed because no one is present at the time it is delivered.
||ORM-D some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Hawaii, Alaska or all of Norway.
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shippping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 1-800-889-8967 to obtain return authorization before returning any product. Please have your EntirelyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 24-48 hours upon receipt of the return.
Still Have Questions? Contact Customer Service by email, by phone at 800-889-8967, or try our Frequently Asked Questions page for answers to many commonly asked questions.
The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Cancellations: Cancellation request for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. We are not responsible for orders that cannot be canceled after an order has been submitted.